Text Messaging Policy

How and when CAPA Resolve sends SMS text messages, and how to manage your preferences.

Last updated: April 2026

CAPA Resolve sends text messages only for transactional and account security purposes. We do not send marketing or promotional SMS messages.

What we send

CAPA Resolve may send SMS text messages to a mobile phone number you provide for the following transactional and security-related purposes:

  • Phone number verification: A one-time verification code to confirm that a mobile number you enter in CAPA Resolve belongs to you.
  • Account security alerts: Notifications related to account access or security events, such as login confirmation on a new device.
  • Identity and access confirmation: Short confirmation codes or notices required as part of securing your CAPA account or authorising a specific action.

These are transactional messages sent in direct response to actions you take within the platform. They are not marketing messages, promotional offers, or third-party advertisements.

How you consent to receive messages

You provide consent to receive SMS messages from CAPA Resolve by voluntarily entering your mobile phone number within the CAPA Resolve platform and requesting or triggering a verification or security action that requires SMS delivery.

For example: when you enter a mobile number and request a one-time verification code, you are consenting to receive that code via SMS to the number you provided.

You are not required to provide a mobile phone number or consent to SMS messages to browse this website. SMS consent is specific to platform features that involve phone-based verification or security.

Message frequency

Message frequency varies. You will receive a message only when you initiate an action in the platform that requires SMS delivery (such as requesting a verification code). You will not receive unsolicited or recurring promotional messages.

Message and data rates

Standard message and data rates may apply depending on your mobile carrier and plan. CAPA Resolve does not charge for SMS messages, but your carrier may. Check with your mobile carrier if you are unsure about applicable rates.

How to opt out

To stop receiving SMS messages from CAPA Resolve, reply STOP to any text message we send. After opting out, you will no longer receive SMS from CAPA Resolve to that number unless you re-enrol by providing your number again within the platform.

You may also opt out by contacting us at support@caparesolve.com with a request to remove your mobile number from SMS delivery.

Help and support

For help related to text messages from CAPA Resolve, reply HELP to any message we send, or contact us at:

Your privacy

Your mobile phone number is collected only for the purposes described above. We do not sell your phone number or use it for unrelated purposes. For full details on how we handle personal information, see our Privacy Policy.

Terms

Use of CAPA Resolve, including any SMS features, is subject to our Terms of Use.

Contact

For questions about this policy or our text messaging practices: