About CAPA Resolve

What is CAPA Resolve?

CAPA Resolve is a structured consumer dispute-resolution platform. It is designed to help individuals who are engaged in disputes with businesses, service providers, or other organisations — situations where the facts are on their side but the process is unclear, the paperwork is scattered, or the path to resolution is not obvious.

CAPA helps consumers turn messy complaints into organised cases, assemble evidence, identify the strongest leverage path, and push resolution forward faster. It is the operating system for your consumer dispute — not a chatbot, not a law firm, and not a guaranteed resolution engine.

The problem CAPA addresses

Consumer disputes are often lost not because the individual was wrong, but because the process overwhelmed them. Evidence is scattered across emails, screenshots, and documents. Relevant policies go unreferenced. Communications are inconsistent. The other party has a complaints team; the individual does not. The result: legitimate grievances abandoned, or pursued in ways that are easy to dismiss. CAPA addresses this by helping users organise what they know, identify what matters, structure their case clearly, and choose the right escalation path — without substituting for their own judgement or legal counsel.

Who is CAPA for?

CAPA is intended for individuals navigating disputes that are meaningful but have not entered formal legal proceedings. This includes situations such as:

• Subscription billing disputes — unauthorised charges, failed cancellations, billing after cancellation
• Telecom and internet service disputes — billing errors, service quality failures, contract disputes
• Travel disruptions — flight cancellations, refund denials, accommodation failures
• General service failures and billing disputes with businesses of any kind
• Cases where an individual needs to present their position clearly to a regulator, ombudsman, or formal complaints body
• Situations where documentation and an audit trail need to be well-maintained before escalating

CAPA is not designed for ongoing litigation, criminal matters, or disputes that require formal legal representation.

How CAPA works

CAPA walks every case through a structured process:

• Case intake — define the dispute clearly so it can be analysed properly
• Evidence organisation — bring together the facts, correspondence, and timeline in a structured file
• Policy and regulator mapping — identify what rules and frameworks apply to your specific situation
• Leverage analysis — identify the strongest argument and the most effective escalation path
• Drafting and communication — prepare complaints, follow-ups, and escalation letters that are clear and policy-referenced
• Controlled escalation — support escalation to the right channel, under your direction

Every step is directed by you. CAPA does not act autonomously on your behalf. See the How It Works page for full detail.

What CAPA is not

Being clear about what CAPA is not is as important as describing what it is:

• Not a law firm. CAPA does not provide legal advice and does not create any solicitor-client or attorney-client relationship. Nothing in the platform constitutes legal advice.
• Not a guaranteed resolution service. CAPA helps you be better prepared and better positioned, but outcomes depend on many factors outside any platform's control. We do not make outcome guarantees.
• Not an automated agent. CAPA does not contact businesses, send communications, or take consequential actions without your explicit instruction and approval.
• Not a generic chatbot. CAPA is a structured case-management platform, not an open-ended conversation interface.
• Not a substitute for legal representation. Where formal legal advice or representation is required, users should consult a qualified solicitor or attorney.

Our principles

These principles guide how CAPA is designed and how it handles the information entrusted to it.

• Clarity We present information and options clearly, without unnecessary jargon. A user should always be able to understand what CAPA is doing with their case and why.
• User control The user directs every significant action. CAPA does not make decisions on behalf of users, does not communicate on their behalf without explicit instruction, and does not take actions that have not been reviewed and approved.
• Auditability Every action and decision in a case is logged and accessible. Users should be able to see exactly what happened, when, and based on what information.
• Minimum necessary disclosure We collect and use only the information needed for the task at hand. We do not retain, aggregate, or use personal information beyond the purposes explicitly agreed to.
• Honesty about limitations We are direct about what CAPA can and cannot do. We do not overstate capabilities, make outcome guarantees, or position the platform as something it is not.

Pricing

CAPA operates a tiered pricing model. Triage is always free — you assess your dispute and understand your options before committing to anything. Case activation is a one-time fee of $29 per case. A monthly plan provides ongoing access to multiple cases from $24/month. An Escalation Pack supports formal submissions to regulators and ombudsmen at $99. A 10% recovery fee applies in certain cases where it is disclosed at activation.

See the Pricing page for full detail.