Frequently Asked Questions

CAPA Resolve is a consumer dispute-resolution and case-management platform. It helps individuals organise disputes with businesses by bringing together evidence, correspondence, timelines, policy references, and escalation options in one structured place. CAPA helps you build a credible case, identifies your strongest leverage path, and supports you in communicating and escalating effectively — all under your direction. It is a tool for structured, informed self-advocacy, not legal representation.

No. CAPA Resolve is not a law firm and does not provide legal advice. Nothing in the platform constitutes legal advice, and using CAPA does not create a solicitor-client or attorney-client relationship. If your situation involves legal proceedings, potential personal liability, or any matter where professional legal guidance is needed, consult a qualified solicitor or attorney in your jurisdiction.

CAPA is built for consumer disputes that have not entered formal legal proceedings. The core categories are:

• Subscription and billing disputes — unauthorised charges, failed cancellations, billing after cancellation
• Telecom and internet disputes — billing errors, service failures, contract disputes, early termination fees
• Travel disputes — flight disruptions, hotel complaints, booking cancellations, refund denials
• General billing and merchant complaints — refund denials, service failures, warranty disputes, misleading conduct

CAPA is not designed for active litigation, criminal matters, or disputes requiring formal legal representation. See the Disputes page for more detail on each category.

If your dispute has escalated to formal legal proceedings, involves potential personal liability, or requires advice about your legal position, consult a qualified solicitor or attorney. CAPA is not a substitute for legal representation in those circumstances. In many cases, CAPA can help you organise your case before you engage a lawyer — making that engagement more efficient. But where legal advice is needed, seek it.

No. Disputes are inherently uncertain and outcomes depend on many factors outside any platform's control. CAPA helps you be better prepared and better positioned — but we do not make outcome guarantees.

That is a fully supported use case. CAPA can help you build and organise your case, understand your options, and draft communications — without sending anything. Some users prepare a case in CAPA and then engage a lawyer, contact the business directly, or file with a regulator independently. What you prepare is yours to use as you see fit.

Only with your explicit instruction. CAPA can help draft communications and, where authorised, assist with sending them — but nothing is sent without your review and approval. Every consequential action — communications sent, information shared — is directed by you.

The right evidence depends on the type of dispute, but generally the most useful materials are:

• Correspondence with the other party (emails, chat logs, letters)
• The original contract, agreement, or terms you relied on
• Bills, invoices, or receipts showing what was charged
• Evidence of the problem — photographs, screenshots, written records
• Any responses you have received to previous complaints
• Confirmation of cancellations, bookings, or other key steps

You do not need to have everything before starting triage. CAPA will help identify what is most relevant and what might be missing.

CAPA has four pricing tiers:

• Free triage — $0: Assess your dispute, understand your options, and decide whether to proceed. No payment required.
• Case activation — $29: Open a full structured case, build your evidence file, and access drafting and escalation tools. One-time payment per case.
• Monthly plan — $24/month (annual) or $29/month: Ongoing access for multiple disputes, priority support, and continued case management.
• Escalation pack — $99: Structured support for formal submissions to regulators, ombudsmen, or consumer tribunals. Added to any plan.

A 10% recovery fee may also apply in certain cases. See the Pricing page for full details.

A 10% recovery fee applies only where all of the following are true:

• The fee is disclosed at the time of case activation
• CAPA's involvement contributed materially to a successful monetary recovery
• Attribution is clear and agreed in advance
• The dispute type is one where recovery fees apply, as disclosed

The fee is charged on amounts actually recovered, not amounts claimed. It is not charged in cases where no monetary recovery occurs, and is not charged where it was not disclosed at activation. If your case attracts a recovery fee, this will be stated explicitly before you commit.

Dispute support means sharing sensitive information — correspondence, account details, evidence files. CAPA collects and retains only what is needed for your stated purpose. We do not sell, share, or aggregate personal information beyond the scope you agreed to, and your case materials are not shared with third parties without your direction. See the Privacy Policy for full detail.

The public website is served over HTTPS with security headers applied. Platform data storage and processing arrangements are documented on the Security page, the Privacy Policy, and the Subprocessors page. If you have specific data residency or security requirements, contact us before proceeding.

CAPA may be used to support disputes involving healthcare billing, insurance claim denials, or similar matters where an individual is directing use of their own information. CAPA is not a healthcare platform and does not currently claim HIPAA compliance for all use cases. Organisations requiring a Business Associate Agreement (BAA) or specific healthcare data handling should review the HIPAA page and contact legal@caparesolve.com before proceeding.

Yes. A rejected complaint is often the starting point for a more effective escalation. CAPA can help you assess why the complaint was rejected, what the strongest basis for a follow-up is, and which external channel is the right next step. Having already tried internally is usually a prerequisite for escalating to an ombudsman or regulator — so a rejection from the business can actually strengthen your position.

You can reach us at the following addresses depending on the nature of your enquiry:

• General: hello@caparesolve.com
• Support: support@caparesolve.com
• Privacy & data: privacy@caparesolve.com
• Legal & compliance: legal@caparesolve.com

See the Contact page for more detail.